WhatsApp: There are those who do not care about it, but the ‘snitch’ that is the icon to confirm the reading of a message in WhatsApp is one of those functions capable of stressing, overwhelming and even causing fights -the typical “you left me last night in read, why did you not answer me? “.

For this reason, there are those who want to continue using the messaging app, but without so many confirmations. And they even look for a way to be ‘invisible’, and read messages that reach them without the read receipt jumping.

WhatsApp sneaks
Created to review the status of shipments, WhatsApp has up to 4 indicators when you send a message or any other type of content -a photo, a video, a document-, to indicate if it has been sent well, if it has been received and if it has been read.

These are:

Clock
Next to the message you have just sent there is a clock, an icon that indicates that there are connectivity problems, and therefore the message has not yet left your mobile and has not reached the WhatsApp servers.

Check gray
The message has left your mobile and has reached the WhatsApp/Facebook servers

Double gray check
The message has passed from the app’s servers to the recipient’s mobile, who has already received it 

Karix Mobile introduces WhatsApp Business API solution
Karix Mobile, a wholly-owned subsidiary of Tanla Platforms Limited has announced the deployment of a conversational solution for Panasonic India Limited using the WhatsApp Business Solution Platform.
The solution will facilitate one-to-one conversations between Panasonic’s customers and the brand,'' Tanla Platforms (earlier known as Tanla Solutions) said in an exchange filing.

Building strong, personalized connections with its end-users helping them connect with the brand is one of the primary objectives of this solution. While the other service channels, specifically SMS and email, will remain available and active, this new channel has been built to be a more convenient option for customers, the statement said. 

The company said that a two-way interaction to stay updated on new product information, current offers, location of nearby stores, and purchase of accessories for products are some common conversations that could take place through Panasonic’s WhatsApp customer service.

With WhatsApp chat being active 24x7, customers can communicate and solve product queries on a real-time basis without the hassle of visiting retail stores or customer care centres.

A conversation on this channel would automatically transfer complex customer queries to service agents for a swift and seamless redressal, it added.