UK probes airlines over non-refunds in pandemic
Britain on Wednesday opened an investigation into British Airways and Irish carrier Ryanair for failing to refund all customers whose flights were cancelled because of the pandemic.
The Competition and Markets Authority said in a statement that it had opened "enforcement" cases against both airlines.
Instead, BA offered vouchers and both airlines provided an option to rebook, the CMA said.
Legally, customers in the UK are entitled to a cash refund within 14 days.
"Customers booked these flights in good faith and were legally unable to take them due to circumstances entirely outside of their control. We believe these people should have been offered their money back."
Responding in a separate statement, BA said it was "incredible that the government is seeking to punish further an industry that is on its knees, after prohibiting airlines from meaningful flying for well over a year now".
Ryanair said it had approached "refund requests on a case-by-case basis and has paid refunds in justified cases".
BA said that it had also refunded customers.